I have been working on methods to benchmark the Windows infrastructure team at work and I have not been finding much luck finding existing metrics. I was not too happy with the last Gartner review of our IT department, but perhaps that is all that is out there. I have developed some thoughts on the matter and once I am fairly certain they make sense I will post them here.
I have come across a pretty interesting book on measuring business processes. It is How to Measure Anything: Finding the Value of “Intangibles” in Business. The book walks you through quantitative decision making and how to do this with things that you might have previously thought were immeasurable.